Refund & Cancellation Policy
Payments are processed by Paddle.com, our Merchant of Record. Paddle issues all refunds.
14-day money-back guarantee
If Winter Arc isn't for you, ask for a refund within 14 days of your first payment on either plan and you'll get the full amount back, no questions asked. This also covers your legal right to cancel as a UK or EU consumer.
Cancelling the monthly plan
Cancel any time from Me → Account → Cancel renewal. No further payments are taken and you keep access until the end of the month you've paid for. The plan ends automatically after its third payment.
After 14 days
- 3-month pass: [no refund for the remaining period after 14 days, except where the law says otherwise.]
- Monthly plan: [payments after the first are not refunded once that month has started; cancel to stop the next one.]
- Duplicate or mistaken charges are always refunded in full.
How to ask
Email support@winterarc.life from your account email, or reply to your Paddle receipt, or use paddle.net to find your order. Refunds go back to your original payment method, usually within 5–10 business days.
After a refund
Access linked to a refunded payment ends when the refund is processed. Your tracker data is not deleted; you can still sign in and export it.